Frequently Asked Questions

How can I sign up to receive Session Times emails?
Simply click here to subscribe to your weekly session times, emailed direct to your inbox every Wednesday.

I am not receiving Session Times emails?
Please click here and try signing up again. If this does not resolve this issue, please email us at [email protected]

Is there a Palace Cinemas mobile phone app?
Our website is now mobile and tablet responsive and can be saved like an app to your phone. When you’re the Palace website simply go to your phone’s menu and select ‘add to home’ or’ home screen’. Once you’ve completed this The Palace icon will appear near your other apps for easy access.

Where is my nearest cinema?
On our website home page, select your city located in the top right-hand corner and then scroll down to the cinemas.

How can I join the team at Palace Cinemas?
Join the Palace team! To apply for a position at Palace Cinemas send your resume and cover letter to [email protected].
Our lovely onsite staff are also happy to take a copy of your resume when you visit us at our cinemas.

Movie Club Questions 

How do I become a Movie Club member?
You can become a Palace Movie Club member by clicking here and then selecting one of the club types that best suits you. 

How do I update my details?
Simply sign-in to the website and click on ‘Update Profile’ located under ‘Your Profile’, a menu will then appear for you to be able to update all your details. 

I haven’t received my Movie Club card?
I can take up to 10 working days for your membership to be fully processed and for a card to be sent out to you. If you haven’t received your card within 10 working days please email us at [email protected]

My Movie Club card is damaged, lost or stolen?
If your card has been damaged, lost or stolen please call us on (03) 9817 6421 to arrange a replacement card or enquire at the cinema.    

I have forgotten my Movie Club password?
To reset your password go to the sign-in page and click on ‘Forgot my password’ located under the button. This will ask for your email address and email you a reset instructions.  

My membership does not have complimentary ticket(s) or my $10 birthday voucher applied?
Upon joining or renewing your complimentary ticket(s) and $10 birthday cinema bar voucher at the beginning of your birth month will appear under ‘My Offer’. If this is not the case please email us at [email protected]  or call (03) 9817 6421.

When will I receive my Complimentary Welcome Pass?
When you join or renew your Movie Club membership, you are rewarded with an Admit One complimentary pass (or an Admit Two pass, if you renew for 2 Years). The complimentary pass is electronically issued 24 hours after your membership has been processed and is valid for 12 months, your passes can then be redeemed when you present your membership card at the box office. For all South Australia members you will receive your passes with your membership card in the mail.

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Based on your feedback we are improving the member login section of this website. We can’t wait to show you the new and improved member area, coming soon. Members can still buy tickets at Palace Movie Club prices by clicking the ‘session times and tickets’ button below.

Session Times and Tickets
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Session Times

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Subscribe to the Palace Cinemas weekly session times email and have every film in your inbox. Every Wednesday afternoon you will receive our confirmed session times for the upcoming week. Fill in your details below.
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Palace Cinema Head Office
Phone: (03) 9817 6421
Address: L1, 122 Toorak Rd, South Yarra VIC 3141
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