Frequently Asked Questions

How can I join the team at Palace Cinemas?
Join the Palace team! To apply for a position at Palace Cinemas send your resume and cover letter to [email protected]Our lovely onsite staff are also happy to take a copy of your resume when you visit us at our cinemas.

Where is my nearest cinema?
On our website home page, click on the cinemas tab in the navigation bar, and select your city. You can then browse our cinema locations in your city.

Where can I find session times?
To view Cinema session times, click here.
Session times are updated by midday on Tuesday for the new cinema week (Thursday to Wednesday). Please note that these are subject to change.

How can I sign up to receive session times emails?
Simply click here to subscribe to our weekly session times emails, sent directly to your inbox each Wednesday.

I am not receiving session times emails?
Please click here and try signing up again. If this does not resolve the issue, please email us at [email protected].

Is there a Palace Cinemas mobile phone app?
Our website is now mobile and tablet responsive and can be saved like an app to your phone. To do this, simply go to your phone’s menu when browsing our website and select ‘add to home’ or ‘home screen’. Once you’ve completed this the Palace icon will appear near your other apps for easy access.

Why am I charged a booking fee online?
Along with many other booking services in the entertainment industry, we charge a booking fee. Booking online means that you can avoid the queue and go straight to your cinema. Booking fees cover the costs associated with administration, as well as software development and maintenance. Booking fees do not apply when you buy tickets at the box office.

What time do Palace’s cinemas open?
They open 15 minutes before the first session of the day.

What are Closed Caption (CC) and Audio Description (AD) films?
Click here for details on Closed Caption and Audio Description films.

How do I hire a cinema, book a function or make a group booking?
Click on the Events, Group Bookings and Cinema Hire tab in the navigation bar.

Movie Club Questions 

How can I become a Movie Club member?
You can join the Palace Movie Club member by clicking here and the selecting the relevant club type.

How can I update my details?
Simply sign-in to the website and click on ‘Update Profile’ located under ‘Your Profile’, a menu will then appear for you to be able to update all your details.

I haven’t received my Movie Club card?
I can take up to 10 working days for your membership to be fully processed and for a card to be sent out to you. If you haven’t received your card within 10 working days please email us at [email protected].

My Movie Club card is damaged, lost or stolen?
If your card has been damaged, lost or stolen please call us on (03) 9817 6421 to arrange a replacement card or inquire at the cinema.

I have forgotten my Movie Club password?
To reset your password go to the sign-in page and click on ‘Forgot my password’ located under the button. This will ask for your email address and email you a reset instructions.

My membership does not have complimentary ticket(s) or my $10 birthday voucher applied?
Upon joining or renewing your complimentary ticket(s) and $10 birthday cinema bar voucher at the beginning of your birth month will appear under ‘My Offer’. If this is not the case please email us at [email protected] or call (03) 9817 6421.

From February 15, 2018 new and renewed Queensland memberships changed to a free membership and no longer include complimentary tickets and $10 birthday voucher. Paid Queensland memberships before February 15, 2018, continue to receive complimentary tickets and $10 birthday voucher.

When will I receive my Complimentary Welcome Pass?
When you join or renew your Movie Club membership, you are rewarded with an Admit One complimentary pass (or an Admit Two pass, if you renew for 2 years). The complimentary pass is electronically issued 24 hours after your membership has been processed and is valid for 12 months, your passes can then be redeemed when you present your membership card at the box office or used online when you sign-in to the website. For all South Australia members you will receive your passes with your membership card in the mail.

From February 15, 2018 new and renewed Queensland memberships no longer include complimentary passes.

Palace Member Hub

What is the Member Hub?
The Member Hub is an exclusive online space where Movie Club members can sign-in to manage their membership, keep track of their favourite movies, news and special offers and events. To gain access to this space you must have a current membership and associated email address.

instructions
To sign-in for the first time you’ll need to follow these simple steps:
Step 1: Click here or use the sign-in button found at the top right-hand side of the homepage.
Step 2: Click on ‘Create Password’ and enter the email address registered on your membership.
Step 3: Check your email account and follow the instructions to setup a password.
Step 4: Now you’re free to sign-in and explore the Member Hub and website.

We’re here to help you if encounter any issues. Contact us during business hours via Live Chat or email us at [email protected]

What are the features of the Member Hub?
– You can sign-in to update your member details but clicking on ‘My Details’ located above the My Membership panel.
– See My Rewards and Offers and how to redeem them by clicking on the reward or offer.
– Add films to My Watchlist. When signed in and browsing the website you can click on ‘Add to Watchlist’ located on the movie pages to keep track of the films you want to watch but might not be on sale yet. These films can be referenced by going back into the Member Hub.
– Read the latest e-newsletter. This is a great way to stay informed with what’s showing and coming soon.
– Use your free welcome tickets online. When signed-in and selecting tickets you will see a tab called ‘Member Benefits’. Click on this tab, where you’ll be able to see you available tickets.

I’m having trouble signing in my Membership/Member Hub on the website?
To sign in to the Member Hub click on the ‘Sign In’ button located on the right-hand side of the navigation bar. When signing in for the first time, you will then need to click on ‘Create Password’ and enter your email address that is associated with your membership.

If a message appears that your email address is not found or your email address is associated with one or more accounts you will need to contact during office hours either by Chat located at the bottom of the page, phone (03) 9817 6421 and press option 2 or at any time by email at [email protected].

I’m a VIP card holder and cannot sign-in.
The Member Hub is currently only available to Student, Golden and Movie Club members.

I’ve forgotten my Member Hub Password?
Simply click on the sign-in button located on the top right-hand of the website’s homepage. Click on ‘Forgot Password’, enter your email address and submit. Then go to your email inbox and follow the reset password instructions.

I’ve recently joined the Movie Club and cannot sign-in?
It can take up to two days for a new online membership and from 10-14 business days for in-cinema memberships to be processed by our Movie Club team. Once your membership is fully processed and you’ve received your member card in the mail, you will be able to access the Member Hub. We thank you for your patience.

How do I update my member details?
Once signed-in to the Member Hub, click on ‘Edit details’ located above the ‘My Membership’ panel. A page will then pop up for you to update your address, add you date of birth, phone/mobile number, preferred cinema and change your password if you wish.

Can I use my rewards online?
You can now use your ‘Free Welcome Tickets’ online. Simply sign-in to your membership, choose your movie, proceed to the select ticket page, click on the Member Benefits tab where you’ll find your free tickets available to use. For Movie Club discount tickets, simply select the ticket type when purchasing tickets. All other rewards are redeemable in-person at either the cinema box-office or bar.

Enter your email address to reset your password

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