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Palace Movie Club
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Palace Cinemas
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I haven’t received my E-Ticket after booking online. Where can I find it?

7 June

If you haven’t received your E-Ticket after making an online booking, make sure to double check your junk inbox as sometimes Palace emails may default to this inbox. You can search your junk inbox for no-reply@palacecinemas.com.au. If you are still unable to locate your E-Ticket, please call the cinema directly and they will be able…

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Why can’t I book sessions for multiple cinemas in the one transaction?

7 June

Currently, our website does allow for multiple tickets to be purchased for the same cinema site but does not allow for multiple sessions to be booked across multiple cinema locations. You will need to checkout when you have completed the booking for each cinema site to begin a new order.

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Why is there an online booking fee? Is there a fee if I book at the box office?

7 June

We have invested heavily in creating the best possible cinema experiences, with renovated seating, state of the art equipment and high comfort venues. However, the cinema operates on a very fine margin. The booking fee was introduced to cover various incremental costs incurred by providing online services, including I.T dept, website developers, onsite infrastructure, banking…

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