A new international research study looking at covid-19 contagion in various indoor spaces found that cinemas are the safest out-of-home indoor activity, when compared to restaurants, classrooms, offices, public transport, supermarkets and gyms – wearing a mask in cinema increased that safety by almost 50 percent.

– Kriegal, M & Hartmann, A 2021

Following the latest Government health order, admission is open to those that are vaccinated against Covid-19 or hold an exemption. Evidence may be required upon entry. Not applicable to guests under the age of 16.

Our Safety Features*

Procedures and Services

– In line with government regulations – cinemas within Melbourne will allow admission to those that are vaccinated or hold an exemption, and operate with a safe capped capacity.  Please note due to the proven safety of cinemas, social distancing has not been required within auditoriums.
– Increased fresh-air rates within the cinemas. Our air regulation systems will provide higher air changes rates within each auditorium, cycling new fresh air to match the occupancy of each cinema 6 times per hour.
– Face-masks are mandatory.
– QR Check-In.
– Hand-sanitiser at every point of service, and a dedicated hand-sanitiser station in every foyer.
– Staggered sessions to reduce foyer congestion between screenings.
– Increased contact surface cleaning.

Online & Phone* Bookings Preference Information
While online & phone booking* will be preferred and prioritised for the majority of patrons, you can still purchase tickets at the bar and box office, but please note that due to limited capacity we may not be able to accommodate you into a session.  Contact information will also be required as part of the transaction in line with government regulations.  Please also note the following ticket redemptions can only be accepted at points of sale  –
– Complimentary Passes
– Distributor Passes
– 2-for-1 Passes
– Film Festival Passes
– Companion Card Holders
– Veterans’ Affairs Card Holders
– Mobility Impaired & Wheelchair Accessible Seating

*For customers that cannot book online but would like to reserve their seat –phone-booking is available during regular business hours.  Contact numbers for your local Palace Cinema can be found HERE.

Please note phone calls may be put on hold while staff are serving, we appreciate your patience.    

*For the most up to date health advice for your state, please refer here: NSWACTVICWA,and QLD.