Read our FAQs below to learn how to purchase and redeem

Q: Where can I purchase ST. ALi Italian Film Festival eTicket Bundles?

A: The first step is that you need to become a Palace Movie Club member, if you are not already. There is a free tier available and simple instructions for how to sign up can be found HERE.

eTicket Bundles can then be purchased via the Palace Movie Club Member Portal (as seen in screenshot link HERE) and you must be signed into your membership account in order to purchase.

Please note, only 1 eTicket Bundle can be purchased per transaction.

Q: Where can I access ST. ALi Italian Film Festival eTickets after purchasing? 

A: When booking online, find your purchased eTickets loaded under the Member Tickets Tab on film ticketing pages (as seen in screenshot link HERE).  Alternatively, you can use your tickets at the box office, simply provide your Membership card or number, and request the use of your ST. ALi Italian Film Festival eTicket.

Q: Where can I see how many ST. ALi Italian Film Festival eTickets I have left? 

A: You can check how many you have left via the Member Portal (see screenshot link HERE)

Q: I haven’t received my eTicket Bundle after booking online. Where can I find it?

A: If you haven’t received your ST. ALi Italian Film Festival eTicket after making an online booking, make sure to double-check your junk inbox as sometimes Palace emails may default to this inbox.

You can search your junk inbox for [email protected].

If you are still unable to locate your eTicket, please call the cinema directly and they will be able to confirm your booking.  A full list of Palace Cinema contacts can be found at www.palacecinemas.com.au/cinemas.

Q: What are the specific terms and conditions of the Bundles?

A: The ST. ALi Italian Film Festival eTicket Bundles are available for sale from September 10-30 2020 and must be redeemed throughout the duration of the 2020 Festival in each state (please note Melbourne dates TBA).

Please note that the offer is not available to SA residents and tickets are valid for Palace Cinemas only, not partner cinemas (such as Palace Nova or Luna Palace).

Q: How many eTickets can I redeem per session? 

A: Members can redeem up to 2 eTickets per film session.

Q: Why is there an online booking fee? Is there a fee if I book at the box office?

A: The booking fee exists to cover various incremental costs incurred by providing online and I.T. services.

Q: Why can’t I book sessions for multiple cinemas in the one transaction?

A: Currently, our website does allow for multiple tickets to be purchased for the same cinema site but does not allow for multiple sessions to be booked across multiple cinema locations.

You will need to checkout when you have completed the booking for each cinema site to begin a new order.

Q: Where can I get more help?

A: If you have any other queries or issues please contact [email protected]