Movie Club
Palace Cinemas

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What can we help you with?

Cinema And Movies

Cinema And Movies

Where is my nearest Palace Cinema?

How can I subscribe to the session times?

Why can’t I see the session times for next week?

I have made a booking but can no longer attend. Can I swap into another session?

Can I use my complimentary pass at Palace Cinemas?

I am trying to book online for a Film Festival session. Can I use my Film Festival Pass online?

Which of your cinemas are wheelchair accessible?

Does Palace offer any options for the hard of hearing or visually impaired?

I would love to hire a cinema, book a function, or make a group booking for my next event at Palace!

I would love to join the team at Palace Cinemas. How can I apply?

Movie Club

Movie Club

Why should I join the Palace Movie Club?

How can I book using my Introductory Movie Club ticket(s)?

I have joined the Movie Club but haven’t received my card yet. Can I still redeem my member benefits?

I have lost my membership card. How can I receive a new card?

I took advantage of your complimentary membership offering. What are my member benefits?

Palace Member Hub

Palace Member Hub

How do I update my member details?

I’ve forgotten the password to my member hub. How can I gain access to my account?

I am getting an error message that my account is registered against two accounts. How can I amend this?



I haven’t received my E-Ticket after booking online. Where can I find it?

Why can’t I book sessions for multiple cinemas in the one transaction?

Why is there an online booking fee? Is there a fee if I book at the box office?