Palace Movie Club
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Palace Cinemas

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What can we help you with?

Cinema And Movies

Cinema And Movies

What is a DELUXE session?

What is an UPGRADE session?

Palace Cinemas Refunds due to Lockdown

Where is my nearest Palace cinema?

Can I use my companion card at Palace Cinemas?

How can I subscribe to the session times?

Why can’t I see the session times for next week?

I have made a booking but can no longer attend.

Can I use my complimentary pass at Palace Cinemas?

I am trying to book online for a Film Festival session. Can I use my Film Festival Pass online?

Which of your cinemas are wheelchair accessible?

Does Palace offer any options for the hard of hearing or visually impaired?

Movie Club

Movie Club

What is my discounted ticket price as a member?

How do I set up my Member Hub?

I can’t reset my password!

Why should I join the Palace Movie Club?

How can I book using my Introductory Movie Club ticket(s)?

I have joined the Movie Club but haven’t received my card yet. Can I still redeem my member benefits?

I have lost my membership card. How can I receive a new card?

I took advantage of your complimentary membership offering. What are my member benefits?

Palace Member Hub

Palace Member Hub

How do I set up my Member Hub?

I can’t reset my password!

How do I update my member details?

I’ve forgotten the password to my member hub. How can I gain access to my account?

I am getting an error message that my account is registered against two accounts. How can I amend this?



Movie Club eTicket Bundles

I haven’t received my E-Ticket after booking online. Where can I find it?

Why is there an online booking fee? Is there a fee if I book at the box office?

Why can’t I book sessions for multiple cinemas in the one transaction?