1.1 Palace Gift Cards are only eligible for redemption at Palace Cinema owned and or operated locations and exclude South Australia and LunaPalace.

1.2 If purchased via Palace Shop, please allow 4-5 business days for the Palace Gift Cards to arrive (unless you have paid for express post, in which case you shall receive the card in 1-3 Business days)

1.3 Palace Gift Cards can be used in one or many transactions and may not be re-sold and are not redeemable for cash.

1.4 Lost or stolen Gift Cards will not be refunded or replaced.

1.5 Palace Gift Cards expire 3 years from date of issue and any balance that remains after that date will and expire and not be available for use.

1.6 Gift card related Coupon Codes are only valid for online purchases.

1.7 Palace Gift Cards cannot be used to purchase gift vouchers, gift cards or books of ticket offers.

1.8 Palace Gift Cards can be redeemed at the box office and online.


2.1 In the event that the Member returns or exchanges a paid Eligible Product, any benefits the Member accrued when purchasing the Eligible Product will be deducted automatically from the Membership.

2.2 Products cannot be shipped to an international shippings address. A valid Australian postal address is required for items to be dispatched.

2.3 Palace Shop products can be exchanged within 30 days for an item of the same or lesser value. Postage will be at the customers expense. This offer excludes wine glasses.

2.4 Faulty items may be eligible for refunds and customers will need to contact our Customer Service team at [email protected] to organise an exchange/refund.