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Can I use my companion card at Palace Cinemas?

29 November

Yes! Palace Cinemas does honour companion cards for all general sessions!* *Excludes Palace Platinum

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I would love to join the team at Palace Cinemas. How can I apply?

7 June

To apply for a position at Palace Cinemas, please send your resume and cover letter to hire.me@palacecinemas.com.au. Our lovely onsite staff are also happy to take a copy of your resume when you visit Palace Cinemas.

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I would love to hire a cinema, book a function, or make a group booking for my next event at Palace!

7 June

Our fully-licensed venues are available for hire. We offer a unique and sophisticated environment to create memorable private events and corporate occasions, large and small. We also offer generous discounts for groups to attend our regular sessions, and fundraising opportunities for clubs, P&C groups and associations. To find out more, please contact our function and…

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Does Palace offer any options for the hard of hearing or visually impaired?

7 June

All Palace auditoriums are setup with the Fidelio headset & neck loop options.  These receivers are available at the box office when tickets are purchased.  The neck loop option works in conjunction with the hearing aid + the headset has adjustable volume to boost the dialogue levels. To access the headset or neck loop option,…

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Which of your cinemas are wheelchair accessible?

7 June

All of our cinemas are fully accessible*, with accessible seating available with no steps or other barriers from the entrance. These seats and spaces are reserved for customers who have a genuine need and are only released by cinema staff in person at the cinema or over the phone. A list of all Palace Cinemas…

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How can I subscribe to the session times?

7 June

Simply click here to subscribe to our weekly session times email, sent directly to your inbox every Wednesday. If you are not receiving your session times emails, try re-subscribing. If this still doesn’t work, please email movieclub@palacecinemas.com.au.

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Why can’t I see the session times for next week?

7 June

Our session times for each cinema week (Thursday-Wednesday) are scheduled on the preceding Tuesday. We do sometimes schedule advance sessions and screenings ahead of time but all of our general cinema session times for the cinema week ahead are available and on sale from 2pm every Tuesday. You can access session times online at www.palacecinemas.com.au/session-times.

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Where is my nearest Palace cinema?

7 June

Palace Cinemas operates 24 locations across Australia. Information on our venues can be found at https://www.palacecinemas.com.au/cinemas/.

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Can I use my complimentary pass at Palace Cinemas?

7 June

If you have received a distributor’s complimentary pass to a certain film, simply check the terms of use on the back. If Palace Cinemas is listed as a redemption location, simply present the card to any Palace Cinemas box office for redemption.

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I am trying to book online for a Film Festival session. Can I use my Film Festival Pass online?

7 June

No. Unfortunately our film festival passes are only redeemable at venue box offices in person.

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I have made a booking but can no longer attend.

7 June

We understand that life is busy and sometimes things come up. However, our terms and conditions do state that Movie tickets purchased via this Website are non-refundable and are not available for exchange, unless required by law.

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