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Palace Movie Club
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Palace Cinemas
MELBOURNE
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How Do Reward Points Work?

13 October

Get more from your Movie Club membership with Reward Points. Earn Points with every dollar you spend at the Box Office, at the bar, or online to redeem on our most popular refreshments and of course movie tickets! It’s easy. For every $1 you spend, you earn 10 points to redeem on your favourite rewards….

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How do I set up my Member Hub?

8 July

You can create your Member Hub by visiting www.palacecinemas.com.au/sign-in and simply click the ‘create password’ tab to begin the process. Simply enter the email registered to your account and a password creation link will arrive to your inbox. If this email does not arrive this may be because the email you are entering may be…

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I can’t reset my password!

8 July

Members currently can only create a password or request a reset password via the member hub page located at www.palacecinemas.com.au/sign-in. Simply click the ‘forgotten password’ link and enter the email address registered to your Movie Club account and a password reset email will arrive to your inbox. If this email does not arrive this may…

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I’ve forgotten the password to my member hub. How can I gain access to my account?

7 June

To reset your password, simply visit www.palacecinemas.com.au/sign-in/ and click ‘Forgot Password’. A reset password link will then be sent to your nominated email address.

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How do I update my member details?

7 June

You are able to access and update all of your member information through your online member hub at www.palacecinemas.com.au/sign-in. To create your member hub, simply click ‘create password’ and you will then receive an email to create a password if you have not already done so. Once signed-in to the Member Hub, click on ‘Update…

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I am getting an error message that my account is registered against two accounts. How can I amend this?

7 June

Our systems require a unique email address to be registered to each membership account. We are here to help you with any inquiries regarding your Movie Club Membership so please feel free to email [email protected] with an alternate email address for the second account.

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