A note to our patrons

Updated 25/03/2020

During this time, Palace Cinemas has made the difficult decision to temporarily close all Palace Cinema locations for an indefinite period to protect both our staff and patrons. We intend to re-open as soon as circumstances allow, with the usual rich selection of quality cinema and our much-loved international festivals. Watch for further announcements.

Locations have attempted to contact and refund as many online bookings as possible.  If you have not been contacted regarding a future booking, please visit https://www.palacecinemas.com.au/refund-request/ to complete a refund request form.  All refund enquiries will be answered but due to shortened work hours we greatly appreciate your patience in responding.  Refund forms are being utilised to ensure correct information is being processed, if you are having problems with the form please send all feedback directly to feedback@palacecinemas.com.au.

We sincerely thank you all for your patronage and support during this unprecedented time and our excellent staff for their efforts and dedication under challenging circumstances.  Rest assured we will be back offering sublime entertainment and a place to indulge and escape when it is safe to do so.

If you wish to continue supporting Palace Cinemas during this time, consider purchasing a premium Palace Movie Club membership or online gift card.  But most importantly, stay safe and look after each other, we can’t wait to welcome you back.

For additional enquiries please also contact feedback@palacecinemas.com.au or phone 03 9817 1700 to leave a voice message.  All enquiries will be responded to, but again, we appreciate your patience during this closure.