A note to our patrons

Updated 20/04/2020

During this time, Palace Cinemas has made the difficult decision to temporarily close all Palace Cinema locations for an indefinite period to protect both our staff and patrons. We intend to re-open as soon as circumstances allow, with the usual rich selection of quality cinema and our much-loved international festivals. Watch for further announcements.

Locations have attempted to contact and refund as many online bookings as possible.  If you have not been contacted regarding a future booking, please visit https://www.palacecinemas.com.au/refund-request/ to complete a refund request form.

Each refund needs to be processed manually and we have thousands of applications to complete with limited staff available. It’s an unprecedented time, and we’ve had to make drastic changes due to government restrictions and safety for our workforce.   

Rest assured, if you have submitted a refund form, it will be processed once approved.

There has been a delay in completing as we need to ensure all details are correct before processing.

We greatly appreciate your patience, all submissions will be resolved within the coming weeks. We also sincerely apologise for the frustration caused but thank you for your understanding. 

If you have any further concerns, please email refunds@palacecinemas.com.au
a team member will respond promptly.

We sincerely thank you all for your patronage and support during this time and our excellent staff for their efforts and dedication under challenging circumstances.  We will be back offering sublime entertainment and a place to indulge and escape when it is safe to do so.

If you wish to continue supporting Palace Cinemas during this time, consider purchasing a premium Palace Movie Club membership or online gift card.  But most importantly, stay safe and look after each other, we can’t wait to welcome you back.

For additional enquiries please also contact feedback@palacecinemas.com.au.  All enquiries will be responded to, but again, we appreciate your patience during this closure.